PalProtect enables you to be eligible for PayPal Seller Protection & have a good reputation with PayPal.
No, simply install & forget. Your tracking will be synced automatically
We are compatible with major apps, as long as the tracking information is present in Shopify’s orders’ page it would be synced.
Yes, the same paypal account can be used on multiple stores. The same PayPal account can be connected to PalProtect through different stores.
Yes, you can terminate your subscription anytime with no obligations by simply removing the app from your store.
We currently do not integrate with Checkout X as private apps are not supported by Shopify. Shopify does not allow apps to modify payment gateway, this is why Checkout X is not listed on the App Store. This is also why we do not advertise integration with such apps anywhere.
Yes, our app will update the tracking number on PayPal.
We support all carriers, if your carrier is not listed in Shopify then use the “Other” carrier option while fulfilling the order and enter the tracking number with the tracking url. (Both are must in this case)
Yes, shipping labels purchased from Shopify will also be synced with your PayPal account.
After the request has been sent from our side, sometimes PayPal can take a little bit to reflect it in the account.
Select “Other” carrier and put download link in the tracking number and tracking url.
Tracking are unsynced if the order has not been fulfilled or if a dispute opens up for the order.
Currently, we send the buyer a message on your behalf to resolve the dispute amicably. We also send PayPal the necessary attachments to review in case of escalation, however you would need to escalate the dispute yourself before the dispute closes.
Currently, disputes are only answered in English.